Privacy Policy

1. Information We Collect

We collect personal information only when it is reasonably necessary to provide our services or respond to your inquiries. The categories of information we may collect include:

• Contact Information: Name, telephone number, and email address when you contact us by phone or email.
• Business Information: Company name, property address, and building type when requesting an inspection or obtaining a quote.
• Technical Data: IP address, browser type, referring URL, and pages visited, collected automatically via standard web server logs and analytics tools.
• Inspection Records: Property details, inspection findings, thermal imaging data, and related documentation generated during the course of delivering our services.

We do not collect sensitive personal information such as Social Insurance Numbers, financial account details, or health information unless expressly required and consented to.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and provide requested quotes or consultations.
• To schedule and deliver drone inspection and leak detection services.
• To prepare, deliver, and maintain inspection reports and documentation.
• To send service-related communications, including appointment confirmations.
• To improve our website, services, and customer experience.
• To comply with applicable laws, regulations, and professional standards.
• To protect the safety and integrity of our operations and personnel.

We do not use your personal information for unsolicited marketing communications without your explicit consent.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

• Parent Organization: With AnyLeak.ca for the purpose of coordinating and delivering integrated leak detection services.
• Service Providers: With trusted third-party vendors who assist us in operating our website and delivering services (e.g., cloud hosting, analytics), subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Safety: When disclosure is necessary to prevent or respond to an emergency involving risk to life or property.

4. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Inspection records and associated documentation are generally retained for a minimum of seven (7) years in accordance with industry standards and potential insurance or warranty requirements. Contact and inquiry data is retained for up to two (2) years after last contact.

5. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. These may include:

• Essential Cookies: Required for the website to function correctly.
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymized where possible.

You may disable cookies through your browser settings; however, doing so may affect certain functionality of our website.

6. Security

We implement reasonable and industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encrypted data transmission (TLS/HTTPS), restricted access controls, and regular security reviews. While we take data security seriously, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Withdraw consent to our processing of your personal information where processing is based on consent.
• Request deletion of your personal information, subject to legal retention obligations.
• Lodge a complaint with the Office of the Information and Privacy Commissioner of BC (OIPC).

To exercise any of these rights, please contact us at info@Anyleak.ca or call (604) 239-9934.

8. Third-Party Links

Our website may contain links to external websites including AnyLeak.ca, Sedighi.ca, and Trades.Agency. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer: